Billing Policy
At My Digital Edge Appliances, we are committed to providing a transparent and straightforward billing process for all our customers. Please review our Billing Policy to understand how we handle payments, billing information, and related concerns.
Payment Methods
We accept the following payment methods:
PayPal: Secure payments via PayPal
Bank Transfers: Available for larger orders or special arrangements (please contact customer support)
All payments must be made in U.S. dollars (USD)
Billing Information
Accuracy: It is your responsibility to ensure that all billing information provided is accurate and up to date. Incorrect or incomplete billing information may delay the processing of your order.
Changes: If you need to update your billing information, please contact our customer service team as soon as possible. Changes to billing information after an order is placed may require additional verification.
Sales Tax
Applicable Taxes: Sales tax is applied to orders based on the shipping address and is calculated according to local, state, and federal tax laws. The applicable tax rate will be displayed at checkout before you complete your purchase.
Tax Exemptions: If you qualify for tax exemption, please provide the necessary documentation to our customer service team before placing your order. We will adjust the billing accordingly once the exemption is verified.
Installment Payments
For orders over a certain amount, we may offer installment payment plans:
Eligibility: Installment payments are available for qualified customers. Approval is based on your payment history and the total order amount.
Terms: Installments are typically divided into equal monthly payments over a specified period. Detailed terms will be provided at checkout.
Late Payments: Failure to make installment payments on time may result in additional fees or the cancellation of your order. Please ensure timely payments to avoid any penalties.
Payment Processing
Authorization: When you place an order, we will pre-authorize your payment method to ensure sufficient funds are available. The payment will be charged to your account once the order is confirmed and ready to ship.
Failed Transactions: If your payment is declined, we will notify you immediately, and you will need to provide an alternative payment method. Your order will not be processed until the payment is successfully authorized.
Payment Confirmation: Upon successful payment, you will receive a confirmation email with your order details and payment receipt.
Price Adjustments
Promotions & Discounts: If a product you purchased goes on sale or is offered at a lower price within 14 days of your purchase, you may be eligible for a price adjustment. Please contact our customer service team with your order details to request an adjustment.
Exclusions: Price adjustments do not apply to clearance items, limited-time promotions, or items purchased with a coupon or discount code.
Order Cancellations
Before Shipping: If you need to cancel your order before it has shipped, please contact us immediately. We will cancel the order and issue a full refund to your original payment method.
After Shipping: If your order has already shipped, it cannot be canceled. You will need to follow our Return and Refund Policy to return the item for a refund.
Disputed Charges
If you believe there is an error in your billing, please contact us immediately:
Resolution: We will investigate the issue and work with you to resolve it promptly. Please provide all relevant details, including order numbers and payment receipts.
Chargebacks: Initiating a chargeback without first contacting us to resolve the issue may result in the cancellation of your account or future orders.
Contact Us
For any questions or concerns regarding your billing, please reach out to our customer service team:
Email:mydigitaledgeappliance@gmail.com
Phone:
Address: 3303 John F. Kennedy Blvd, Jersey City, NJ 07307, USA
