Shipping Policy
At My Digital Edge Appliances, we are dedicated to providing a seamless and reliable shipping experience for our customers across the United States. Please read our shipping terms carefully.
Shipping Regions:
We offer shipping to all 50 U.S. states. We currently do not ship to U.S. territories, P.O. boxes, or military addresses (APO/FPO).
Shipping Carriers:
We partner with the following carriers for secure and efficient deliveries:
- FedEx
- UPS
- USPS
The carrier for your order will be selected based on the destination and delivery method you choose during checkout.
Shipping Options
We offer the following shipping options to meet your delivery needs:
Standard Shipping:
Delivery within 3-5 business days.
Available for all U.S. orders.
Shipping times may vary depending on the destination and carrier availability.
Next-Day Shipping:
Delivery within 1 business day.
Orders must be placed by 12 PM (EST) to qualify for next-day shipping. Orders placed after this cutoff will be processed the following business day.
Next-Day Shipping is available Monday through Friday (excluding holidays).
Important Details:
Processing Time:
All orders are processed within 1-2 business days (excluding weekends and holidays). Delivery times begin once your order has shipped.
Business Days:
Shipping times are calculated in business days, which are Monday through Friday. Weekends and holidays do not count toward the estimated delivery time.
Carrier Delays
Please note that external factors such as weather conditions or carrier delays may affect shipping times, and we are not responsible for delays once your package has been handed over to the carrier.
Order Processing Time:
Orders are processed within 1-2 business days (Monday to Friday). Orders placed on weekends or holidays will begin processing the following business day. Processing time is in addition to shipping time.
Order Tracking:
Once your order has been shipped, you will receive an email notification with a tracking number and instructions on how to track your package. You can also track your order through the shipping carrier’s website using the tracking number provided.
Shipping Delays:
While we make every effort to ensure timely delivery, there may be delays beyond our control (e.g., weather conditions, carrier issues). If your package is delayed or lost, please contact us at mydigitaledgeappliance@gmail.com for assistance. We will work with the carrier to resolve any issues.
Damaged or Lost Orders:
Lost Packages: If your package is lost in transit, please contact our customer service team. We will work with the carrier to locate the package or issue a replacement if necessary.
Damaged Packages: If your package arrives damaged, please take photos of the damage and contact us immediately. We will assist you in filing a claim with the carrier and provide a replacement if required.
